An outdated treatment list can leave patients unsure whether you provide the care they are looking for. Inconsistent opening hours or contact details create another obstacle. A general contact page with little explanation can leave your reception team asking the same introductory questions repeatedly.
We organise the services your practice actually offers into readable pages, supported by your verified team information, location details and approved photographs. Each page explains how to contact the practice and what happens after an enquiry. Emergency availability, fees and treatment claims are included only when your practice confirms them.
Your ReachPilot website gives prospective patients a useful introduction to the practice. Basic contact forms and the customer portal/CRM are included in every website plan. Growth adds appointment-request forms so visitors can share preferred times for your team to review. The portal brings enabled submissions together and supports enquiry search, status filtering, traffic reporting and managed website-change requests.
Your practice confirms appointment availability directly. General enquiry forms should collect only the contact information needed for follow-up, not clinical histories, symptoms or other sensitive patient details.
